Are melted or softened products ruined?
No! It's almost always possible to salvage items that softened or melted during transit. Here's the breakdown of what to do!
Soap: Cold-process soap does NOT melt, but if you bring it into a cooler environment after being out in the heat, it may "sweat" a little as it adjusts to the new temperature. Just wipe it down or let the moisture evaporate naturally and it will be fine!
Lip Balms: If they are clearly liquid, do NOT open the lid. Give it a vigorous shake and place it upright in the refrigerator for a couple of hours. Once it has hardened, it can stay out of the fridge. (You may have to scrape a bit of product out of the lid afterwards, of course!)
Sugar Scrubs: It's extremely uncommon for scrubs to be affected during transit, but just in case- open the jar and give the contents a slow (but thorough) stir. The goal is to get the sugar evenly dispersed again! As sugar scrub jars are filled to the brim, it may be easier to empty the contents into a larger bowl for the stirring. Replace the lid and place it upright in the refrigerator for a couple of hours. Once it has hardened, it can stay out of the fridge.
Body Butter: Because our body butter is so soft, it's also VERY sensitive to heat. Make sure the lid is tight and give the jar a vigorous shake for 30 seconds. You are not only re-mixing the oils but also trying to re-introduce the air into the mixture. (If you REALLY want to add the air back in, you can empty the contents of the jar into a small bowl and use a hand-mixer to whisk it up a bit...but do NOT attempt this until the body butter has hardened into a gel consistency.) Place it upright in the refrigerator for a couple of hours. Once it has hardened, it can stay out of the fridge.
Bath Bombs: Bath bombs will not melt, but the cocoa butter in them can soften in the heat; handle bath bombs gently until they reach room temperature.
Remember, you also have options within the USPS when it comes to shipping and heat. Once you receive your tracking number, you can log into the USPS website and request that they hold your item in their office until you can pick it up in person.